17.11.2008

Genie adds online service training

Genie has announced the introduction of an online service training programme that will allow technicians to develop their technical ability and familiarity with the servicing of the company’s products. The interactive training covers everything from troubleshooting to repairing and routine servicing.

The online service training course begins with a 12-lesson basic electrical theory programme. At the end of each lesson, the technician can participate in a quiz to review the information.
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Visitors try out Genie's interactive operator training simulator at Conexpo

Technicians who participate will need a computer with Internet access and a registered Genie account. The technician must score at least 80 percent to pass the final exam. A printable certificate of training is then provided for the successful completion of the course.

The online course is in addition to the training programs that Genie provides to its customers in the field or onsite at the factory as well as the company’s online “Train the Trainer” course which teaches the presentation skills needed to become trainers. The web-based training is well suited to employers who need to train employees in remote locations or where time is not available to attend a course in a classroom setting.

A second online course on hydraulic theory is planned, followed by specific product courses. All online service training will be offered to customers free of charge.

Steve Howe, technical training manager at United Rentals, who recently completed the basic electrical course of the online programme, said: “From a service technician’s perspective, this is an exciting, efficient new training tool for customers. It is a simple, interactive online classroom that enhances knowledge about servicing Genie equipment.”

Steve Gooding, director of national accounts support and factory training at Genie, said: “Terex AWP believes it is extremely important to get training information into the hands of its customers. Our online service training program is a new avenue to reach our dealers and provide essential, valuable training opportunities 24/7, anywhere there is an Internet connection.”